Mystery Shopping in Senegal’s Transportation Sector: What Is the Real Impact on Passenger Service?
11 crédits
Whether for work or leisure, thousands of people use public and private transportation every day. The transport sector therefore operates in a complex environment shaped by a wide range of factors, including rapid population growth, which places increasing pressure on the sector; the predominance of the informal sector in Senegal’s economy; and the ageing vehicle fleet, among others.
New players are entering the market, including interregional bus companies, ride-hailing services (VTCs), and informal shared taxis (*taxis clandos*). This is making the sector increasingly competitive, particularly for established operators such as taxis, *sept-places* (seven-seater shared taxis), *cars rapides* (minibuses), and buses.
SKU: L001-2
Category: premium
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